Terms & Conditions

These terms apply when you browse this website or place an order with RUDRAA'S. By using the site or submitting an order, you agree to these terms.

Orders and confirmation

Submitting checkout details creates an order request and opens WhatsApp so you can send the order to us. An order is accepted only after we confirm the products, total, delivery details and payment arrangements with you on WhatsApp. Please check the confirmation before making payment.

Prices and payment

Prices are shown in Indian rupees. Delivery charges, where applicable, are confirmed before the order is accepted. This site does not process online payments; payment arrangements are confirmed directly with you.

Products and food information

We work to keep product names, descriptions, images and prices accurate. Product images are illustrative. Ingredients, allergens, pack size and storage instructions on the product packaging take precedence; contact us before ordering if you need clarification about a product or dietary requirements.

Delivery

Delivery availability, charges and estimated timing are confirmed with your order. Please provide a reachable phone number and complete delivery address. Delivery estimates may change due to circumstances outside our control.

Cancellations, returns and concerns

Contact us as soon as possible if you need to change or cancel an order. Once an order has been dispatched, cancellation may not be possible. If an item arrives damaged, incorrect or incomplete, contact us with your order details and photos so we can review it. Nothing in these terms limits consumer rights that apply under law.

Product reviews and photos

Only customers with a delivered order containing the product may submit a review. Your display name, rating, review and uploaded photo are public; your order number and checkout phone are used only to verify the purchase and are not displayed. Reviews should be honest and relevant. Do not upload private information, unlawful content, or images you do not have permission to share. We may remove content that violates these terms.

Website content

Website text, images and branding belong to RUDRAA'S or their respective owners. Do not copy or reuse them for commercial purposes without permission.

Changes and contact

We may update these terms when our services change. The latest version will be published on this page. For questions about an order or these terms, contact us through the Contact page.